Planned releases for the next phase of customer communication and operations
The upcoming roadmap focuses on broader channel coverage, tighter revenue workflows, and more structured data capture so
DJ Reception can handle more of the operational path from first message to completed procedure.
These releases are staged to expand inbound coverage first, then tighten payment collection and operational data capture.
Channel expansion
WhatsApp integration for the AI messaging channel
Extend AI-led customer conversations into WhatsApp so teams can capture booking intent, route follow-up, and keep channel-native communication inside the same operating loop.
Support WhatsApp as a first-class inbound and outbound AI messaging touchpoint.
Keep conversation history aligned with booking context and handoff state.
Reduce manual copy-paste between social channels and operations teams.
Omnichannel coverage
SMS and phone calls for the AI messaging channel
Broaden reach beyond social messaging by bringing text messaging and phone-based interactions into the same AI-assisted workflow, with a clearer escalation path for teams that operate across multiple customer contact preferences.
Capture SMS inquiries without forcing customers into a different channel.
Support phone-call workflows where AI can assist routing, intake, and follow-up.
Give operators one channel strategy instead of parallel manual processes.
Revenue operations
Collect payments from customers in app
Move from booking confirmation into payment collection inside the product so teams can secure revenue earlier and reduce the back-and-forth usually required after a customer says yes.
Collect deposits or full payments without leaving the app experience.
Shorten the gap between accepted booking and secured revenue.
Create a clearer audit trail for commercial workflows tied to customer commitments.
Structured data capture
Dynamic forms for custom customer data collection
Let businesses define their own data structures and collect that information from channel sources, then reuse those forms inside the app to replace internal procedures, repetitive intake, and paper-based workflows.
Allow teams to define the exact customer fields their workflow requires.
Collect form responses from channels and carry them into the operational record.
Reuse forms internally to replace procedures, checklists, and paperwork.
Why this sequence
The roadmap is organized around workflow pressure points
Each release area maps to a practical operator need: more reachable customers, fewer revenue leaks, and better process capture.
Meet customers where they already communicate
WhatsApp, SMS, and phone workflows reduce friction for customers who will not switch channels just to complete intake.
Turn confirmed intent into secured revenue faster
In-app payments shorten the operational distance between accepted work and paid work.
Replace fragmented forms and paperwork with reusable structures
Dynamic forms let teams collect the same critical data consistently across customer channels and internal processes.
Need one of these releases for your workflow?
Start with the current platform now, then use the roadmap conversation to align future channel and process requirements with your rollout plan.